1. Consumer's right to withdraw from the contract
1.1 The buyer who is a consumer has the right to withdraw from the purchase contract concluded at a distance without giving a reason within a period of 14 days.
1.2 The withdrawal period runs from the date of receipt of the goods, and in the case of:
- a contract whose subject is several types of goods or the delivery of several parts, from the date of receipt of the last delivery of goods;
- a contract whose subject is a regular repeated delivery of goods, from the date of receipt of the first delivery of goods.
2. Exercise of the right to withdraw from the contract
2.1 To withdraw from the contract, the consumer may use the sample form below or may send a clear statement of withdrawal to the e-mail: kragoacc@gmail.com or in writing to the address:
Londýnská 730/59, 120 00 Prague 2.
2.2 To comply with the withdrawal period, it is sufficient that the notice of withdrawal is sent before the expiry of the relevant period.
3. Return of goods
3.1 The consumer is obliged to send or hand over the goods back to the Seller without undue delay, no later than 14 days from the date on which he withdrew from the contract.
3.2 The costs associated with returning the goods are borne by the consumer, unless expressly agreed otherwise.
3.3 The consumer is only liable for any diminished value of the goods resulting from handling the goods in a manner other than that necessary to establish their nature, properties and functionality.
3.4 We recommend that the goods be returned complete and suitably packaged to prevent damage during transport; however, this does not affect the consumer's rights under the law.
3.5 Return address:
Czech Republic
Mstětice 1052 | 250 91 Zeleneč.
+420720948486
4. Refunds
4.1 The seller shall refund to the consumer all funds received from him under the contract, including the costs of delivery corresponding to the cheapest standard delivery method offered, without undue delay and no later than 14 days from the date on which he received the withdrawal from the contract.
4.2 The Seller is not obliged to return the funds received before receiving the returned goods or before the consumer proves that he has sent the goods back, whichever comes first.
4.3 The funds will be returned in the same way as the Seller received them, unless the parties agree otherwise and unless the consumer incurs additional costs.
5. Exceptions to the right to withdraw from the contract
5.1 The consumer cannot withdraw from the contract in cases stipulated by legal regulations, in particular in the case of a contract:
- for the supply of goods modified according to the consumer's wishes or for his person;
- for the supply of goods that are subject to rapid deterioration or have a short shelf life;
- in other cases stipulated in Section 1837 of the Civil Code.
5.2 Goods modified according to the consumer's wishes are considered to be, in particular, goods with an individual print, logo, monogram, company name or other personalization carried out on the basis of the buyer's request.
6. Sample withdrawal form
To:
KRAGO Acc s.r.o.
Londýnská 730/59, 120 00 Prague 2
E-mail: kragoacc@gmail.com
I/We hereby give notice that I/we hereby withdraw from the purchase contract for the purchase of these goods:
....................................................
Date of order / date of receipt:
....................................................
Name and surname of the consumer/consumers:
....................................................
Address of the consumer/consumers:
....................................................
Signature of the consumer/consumers
(only if this form is sent in paper form):
....................................................
Date:
....................................................
7. Final provisions
7.1 This document is an integral part of the Terms and Conditions.
7.2 This document is valid and effective from: 04/02/2026.