Business conditions or Destoňácké ten
1. Contact information
Name: KRAGO Acc s.r.o.
Residence: Londýnská 730/59, Vinohrady, 120 00 Prague 2
IR: 07827911
VAT number:CZ07827911
Enrolled: 23. January 2019 C 308299 held at the Municipal Court in Prague
Phone:+420 773 444 777
Email: kragoacc@gmail.com
Opening hours of the telephone line and e-mail support of the e-shop:
(We work hard to respond to your email inquiries outside of business hours.)
MON 9:00 a.m. - 4:00 p.m
FROM 9:00– 16:00 hod
WED 9:00 a.m. - 4:00 p.m
THU 9:00 a.m. - 4:00 p.m
FRI 9:00 a.m. - 4:00 p.m
The seller undertakes to respond to written or electronic correspondence from the buyer immediately, no later than within two working days.
2. Information
The information about the goods and price provided by the seller is binding, except for obvious error. Prices are presented including all taxes (eg VAT) and fees, except for the cost of delivery of goods.
3. Delivery of goods
Acceptance of an offer with a supplement or deviation is not an acceptance of the offer.
Confirmation of the content of the contract concluded in a form other than written, which shows deviations from the actually agreed content of the contract, has no legal effect.
Acceptance of unsolicited performance by the buyer does not mean acceptance of the offer.
The photos listed on the store's website correspond to the goods sold.
The seller will deliver the goods to the buyer complete, no later than 3 days after order confirmation. The buyer is obliged to take over the goods and pay. The buyer is advised to inspect the goods as soon as possible upon receipt.
The seller sends the documents to the goods, especially the tax document, confirmations and certificates, to the buyer with the goods.
If the buyer so requests, the seller will confirm to him in writing the extent and duration of his obligations arising from the defective performance and how the buyer can exercise the rights from them.
4. Order cancellation and withdrawal from the contract
The buyer can withdraw from the contract within 14 days of receipt of the goods or the last part of the delivery, regardless of the method of receipt of goods or payment. This period is intended to acquaint the buyer to a reasonable extent with the nature, properties and functionality of the goods.
The buyer is entitled to withdraw from the contract at any time before delivery of the goods.
The buyer will send or hand over the withdrawal from the contract to the seller within 14 days. The buyer does not have to state the reason for withdrawing from the contract, but we recommend it. To facilitate communication, it is appropriate to state the date of purchase or the number of the contract / sales document, bank details and the chosen method of returning the goods in the withdrawal.
The seller is obliged to return to the buyer the amount fully corresponding to the price of the goods and the paid costs for its delivery within 14 days of withdrawal from the contract, in the same way as he received payment from the buyer. If the seller offers several options within a certain method of delivery of goods, he is obliged to replace the cheapest of them to the buyer. The buyer is obliged to send or hand over the purchased goods to the seller within the same period. The goods should be returned to the seller (not cash on delivery) complete, preferably in the original packaging, must not show signs of wear or damage. The cost of returning the goods is borne by the buyer.
If the buyer returns the goods in person at the seller's premises, the seller will return the above payments to the buyer within 7 days of withdrawal from the contract.
If the returned goods are damaged by a breach of the buyer's obligations, the seller is entitled to claim from the buyer compensation for the reduction in the value of the goods and set it off against the returned amount or reject the goods completely.
The seller reserves the right not to accept the return shipment if it was returned in insufficient packaging, such as a plastic bag or box smaller than the dimensions of the goods.
5. Legal liability of the seller (for the compliance of the delivered goods with the purchase contract and for defects that occur during the warranty period)
Acceptance quality
If the goods received have deficiencies (eg does not have the agreed or legitimately expected properties, is not suitable for the usual or agreed purpose, is not complete, does not correspond to its quantity, measure, weight or quality does not correspond to other legal, contractual or pre-contractual parameters), these are defects of goods for which the seller is responsible.
The buyer may claim from the seller no later than one year after receipt of the goods, at his request, the right to free removal of the defect or a reasonable discount on the price; if this is not disproportionate to the nature of the defect (especially if the defect cannot be remedied without undue delay), a requirement to deliver a new item without defects or a new component without defects may apply if the defect concerns only that part.
If repair or exchange of goods is not possible, upon withdrawal from the contract, the buyer may demand a refund of the purchase price in full.
The seller is not obliged to comply with the buyer's claim if he proves that the buyer knew or caused the defect of the goods before taking over.
For used goods, the seller is not liable for defects corresponding to the degree of previous use or wear. For items sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. Instead of the right to exchange, the buyer is entitled to a reasonable discount in these cases.
Legal rights from defects
The seller is responsible for defects arising after receipt of the goods during the 12-month warranty period or the period of use specified in the advertisement, on the packaging of the goods or in the attached instructions.
Within this period, the buyer may file a complaint and, at his option, claim for a defect that constitutes a material breach of contract:
• elimination of the defect by delivery of a new item without a defect or by delivery of a missing item;
• free removal of the defect by repair;
• a reasonable discount from the purchase price; or
• return of the purchase price on the basis of withdrawal from the contract (for irreparable defects).
Substantial breach of contract is significant of which the breaching party already knew or should have known at the time the contract was concluded that the other party would not have entered into the contract if it had foreseen such breach.
In the case of a defect that means a minor breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to rectify the defect or a reasonable discount on the purchase price.
If the remediable defect has occurred repeatedly after repair (third claim for the same defect or fourth for different defects) or the goods have a large number of defects (at least three defects at the same time), the buyer can claim a discount on the purchase price, exchange goods or withdraw from the contract .
The seller is not responsible for defects caused by normal wear and tear or failure to follow the instructions for use.
6. A guide to the proper handling of an umbrella
- Release the umbrella cover by shaking it lightly before opening.
- Always open the umbrella carefully and without violence.
- Dry thoroughly after use.
- Always dry open in an open space at room temperature.
- After proper and sufficient drying, carefully fold and put in a package (fabric, neoprene).
- Do not wash or dry the umbrella. Otherwise, the impregnation would be damaged.
- Do not subject the umbrella to excessive stress - especially strong wind or leaning on it like a stick.
7. Complaint handling
The buyer is obliged to file a complaint with the seller without undue delay from the discovery of the defect. If he does so in writing, he should provide his contact details, a description of the defect and a request for the method of handling the complaint. The buyer is obliged to inform the seller which law he has chosen when notifying the defect. A change of option without the seller's consent is only possible if the buyer has requested a correction of the defect, which proves to be irremediable.
If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a minor breach of contract.
The buyer is obliged to prove the purchase of goods (preferably by proof of purchase). The deadline for settling the complaint runs from the handover / delivery of the goods to the seller or to the place designated for repair. The goods should be packed in suitable packaging during transport to prevent damage, they should be clean and complete.
The seller is obliged to immediately, no later than within three working days, decide on the complaint, or that the decision requires professional assessment. They shall provide the buyer with information on the need for an expert assessment within this period. The seller will handle the complaint, including the elimination of the defect, without undue delay, no later than within 30 days of its application, unless they agree in writing with the buyer on a longer period. After this period, the buyer has the same rights as if it were a material breach of contract.
If the seller refuses to eliminate the defect, the buyer may request a reasonable discount or withdraw from the contract.
The quality guarantee is extended by the time from the claim to its settlement or until the buyer was obliged to pick up the item. If the goods or part thereof are exchanged, the seller's liability applies as if it were a purchase of new goods or part thereof.
If it is not possible to monitor the status of the complaint online, the seller undertakes to inform the buyer of the complaint by e-mail.
8. Protection of personal data
The buyer agrees that the personal data provided by the seller will be processed and stored in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) For the purpose of fulfilling the subject of the contract. The buyer has the right to be informed what data the seller records about him, and he is entitled to change this data, or to express his disagreement with their processing in writing. Personal data protection is supervised by the Office for Personal Data Protection.
The seller undertakes not to provide the buyer's personal data to third parties other than the contractual carrier for the purpose of delivery of goods.
The seller will allow the purchase without registration, while the data of unregistered buyers will be used exclusively for the performance of the subject of the contract, not for marketing or business purposes.
The seller is entitled to send the buyer his own commercial message only if the buyer actively requests it, and only until the buyer informs the seller that he wants to stop sending.
The buyer can make this communication to the e-mail address obtained in connection with the performance of the contract without incurring any costs.
We determine your satisfaction with your purchase via e-mail questionnaires within the Customer Verified program in which our e-shop is involved. We send them to you every time you buy from us, if in the sense of § 7 paragraph 3 of Act No. 480/2004 Coll. about some information society services, you will not refuse to send them. We process personal data for the purpose of sending questionnaires within the Verified Customer program on the basis of our legitimate interest, which consists in determining your satisfaction with your purchase with us. We use the processor, which is the operator of the Heureka.cz portal, to send questionnaires, evaluate your feedback and analyze our market position; For this purpose, we may pass on information about the purchased goods and your e-mail address. Your personal data is not passed on to any third party for its own purposes when sending e-mail questionnaires. You can object to the sending of e-mail questionnaires within the Customer Verified program at any time by rejecting other questionnaires using the link in the e-mail questionnaire. In case of your objection, we will not send you the questionnaire further
9. Dispute resolution
Mutual disputes between the seller and the buyer are resolved by ordinary courts.
The seller undertakes to seek, as a matter of priority, out-of-court settlement of disputes with the buyer, unless the buyer rejects them.
The Czech Trade Inspection Authority (as amended by Act No. 634/1992 Coll., On Consumer Protection, as amended)www.coi.cz).
10. Other
Other matters not listed here are governed by the Civil Code (No. 89/2012 Coll.), The Consumer Protection Act (No. 634/1992 Coll.) And other legal regulations, as amended.
These terms and conditions are effective from 1. January 2021.