1. Seller Identification
Seller:
KRAGO Acc s.r.o.
Company ID No.: 07827911
VAT ID No.: CZ07827911
Registered office: Londýnská 730/59, 120 00 Prague 2, Czech Republic
Email: kragoacc@gmail.com
Telephone: +420 773 444 777
The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 308299.
2. Introductory Provisions
These Terms and Conditions govern the mutual rights and obligations of the seller and the buyer arising in connection with or on the basis of purchase contracts concluded through the online store operated at https://krago.store.
These Terms and Conditions form an integral part of every purchase contract concluded through the online store.
If the buyer is a consumer, the rights granted by mandatory consumer protection laws shall prevail over any conflicting provision of these Terms and Conditions.
3. Information About Goods and Prices
Information about goods, including descriptions, main characteristics and prices, is presented in the online store.
All prices are stated including VAT and other statutory charges, unless explicitly stated otherwise.
The price of goods does not include delivery costs or optional additional services, unless expressly stated. Delivery costs and any other charges are shown during the ordering process before the order is submitted.
We reserve the right to change the assortment of goods, prices and offers. Such changes do not affect contracts already concluded.
4. Ordering Goods and Conclusion of the Contract
The buyer places an order through the online store interface.
Before submitting the order, the buyer is allowed to check and amend the entered data. By submitting the order, the buyer confirms that the information provided is correct and complete.
The submission of an order constitutes a binding proposal to conclude a purchase contract.
The purchase contract is concluded when the seller accepts the order. The seller may accept the order by email confirmation or by another clear act indicating acceptance.
The seller is entitled not to conclude the contract or to cancel the order in justified cases, especially where:
- the goods are no longer available;
- the price was obviously incorrect due to a technical or system error;
- there has been misuse of the ordering system;
- the buyer has materially breached previous contractual obligations towards the seller.
If the seller has already received payment and the contract is not concluded, the payment will be returned without undue delay.
5. Payment Terms
The buyer may use the payment methods made available in the online store.
The buyer is obliged to pay:
- the purchase price of the goods; and
- the costs of delivery and any selected additional services.
The seller may require full payment before dispatching the goods, unless another payment arrangement is expressly offered.
An invoice or tax document is issued in electronic form, unless otherwise required by law or agreed otherwise.
6. Delivery Terms
The goods are delivered to the address specified by the buyer or by another delivery method selected during the ordering process.
The estimated delivery time is indicated in the online store, during checkout, or in the order confirmation. If no specific delivery time is stated, the seller shall deliver the goods without undue delay.
The buyer is obliged to inspect the goods upon receipt and report obvious damage to the shipment or packaging to the carrier where appropriate.
If the buyer is a consumer, the risk of loss of or damage to the goods passes to the buyer upon receipt of the goods.
Ownership of the goods passes to the buyer upon full payment of the purchase price and receipt of the goods, unless mandatory law provides otherwise.
7. Consumer Right to Withdraw from the Contract
If the buyer is a consumer, the buyer has the right to withdraw from the purchase contract without giving any reason within 14 days from receipt of the goods, unless a statutory exception applies.
Detailed rules regarding withdrawal from the contract are set out in the separate document “Withdrawal from Contract”.
8. Rights Arising from Defective Performance and Complaints
The seller is liable to the consumer for ensuring that the goods are free from defects upon receipt and that the goods comply with the contract and applicable legal requirements.
The buyer may exercise rights arising from defective performance in accordance with applicable law and the separate document “Complaints Procedure”.
9. Consumer Reviews, Discounts and Marketing Information
If the seller displays discounts, promotional prices, reviews or similar marketing information, such information shall be presented in accordance with applicable legal regulations.
Where legally required, the seller provides information on the lowest price applied during the relevant period before a discount.
10. Out-of-Court Consumer Dispute Resolution
For out-of-court settlement of consumer disputes arising from a purchase contract, the competent authority is the Czech Trade Inspection Authority.
Czech Trade Inspection Authority:
[https://coi.gov.cz/en/](https://coi.gov.cz/en/)
The former European Online Dispute Resolution (ODR) platform was discontinued as of 20 July 2025. Information on consumer dispute resolution within the European Union may be found at:
[https://consumer-redress.ec.europa.eu/](https://consumer-redress.ec.europa.eu/)
11. Governing Law
These Terms and Conditions and any purchase contract concluded on their basis are governed by the laws of the Czech Republic, unless mandatory consumer protection rules of another applicable jurisdiction provide otherwise.
If the buyer is a consumer residing in another Member State of the European Union, nothing in these Terms and Conditions deprives the buyer of the protection afforded by mandatory provisions of the law of the buyer’s country of habitual residence, where such protection applies.
12. Final Provisions
These Terms and Conditions may be amended or updated by the seller. The version effective at the time the order is placed shall apply, unless mandatory law requires otherwise.
If any provision of these Terms and Conditions is or becomes invalid, ineffective or unenforceable, the remaining provisions shall remain unaffected.
Effective as of: 02 April 2026